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TERMS AND CONDITIONS
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LEGAL NOTICE
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COOKIE POLICIES

GENERAL TERMS AND CONDITIONS

 

Preamble

 

The present e-commerce website (hereinafter the "Site") with the e-mail address https://www.ohsi.fr is published by OHSI, located at 294 Rue Camille Jordan 69400 Gleizé, registered in the Trade and Companies Register of Villefranche under number 452420037 (hereinafter "Intemporelle").

 

Customers of OHSI are invited to contact us at 0962638858 (toll-free call) if they have any questions about the site or the products.

 

E-mail address of ohsi: contact@ohsi.fr

 

 

OHSI engages in the retail sale of perfumery and cosmetic products, beauty products, jewelry and accessories (hereinafter the "Products") in a store in France and on the Site.

 

OHSI sells the Products on the Site exclusively at retail and to individuals as end customers (each a "Customer"). OHSI therefore reserves the right to refuse orders for Products that are clearly not suitable for retail sale.

 

By placing an order on the Website, the Customer declares that he is purchasing the Products for purely personal purposes and without direct reference to a professional activity. He thus acts for purposes that do not fall within the scope of his commercial, industrial, artisanal or professional activity.

 

OHSI and the Customer are hereinafter individually or jointly referred to as the Party(ies).

 

Article 1: Subject of the General Conditions of Sale

 

The purpose of these General Terms and Conditions of Sale is to inform Customers about the characteristics of the Products sold by Intemporelle on the Website and in its point of sale, and to define the rights and obligations of the Parties in connection with the sale of the Products by Intemporelle to the Customer on the Website.

 

They complement the legal notice and cookie policy of OHSI, which are also available on the Website.

 

Any order placed through the Website, as well as any related services, shall be unconditionally subject to these Terms and Conditions. By placing an order on the Website, the Customer fully accepts these General Terms and Conditions and confirms that he/she has taken note of them before placing his/her order.

 

Article 2: Information accessible on the Website and limitations of OHSI's liability in relation to such information.

 

OHSI takes the utmost care in compiling the information and data available free of charge on the Website and in updating it. However, it is possible that certain inaccuracies, errors or omissions may have crept into the description of each product, which have been communicated to Intemporelle by the manufacturers. OHSI cannot be held liable due to these inaccuracies, errors or omissions resulting from the information provided by the manufacturers. Intemporelle undertakes to correct said inaccuracies, errors or omissions as soon as they are brought to its attention.

 

Article 3: Products marketed on the Website.

 

Pursuant to Article L.111-1 of the Consumer Code, before placing an order on the Website, the Customer may view the essential characteristics of the Product or Products he/she wishes to order by clicking on the name or representation of the Product or Products.

 

OHSI sources its products from manufacturers who have expressly agreed to be listed on the Website. The essential qualitative and quantitative characteristics of each product presented on the Website are obtained directly from the manufacturers.

 

OHSI expressly reserves the right to add new Products, remove all or part of the Products sold or presented on the Website, modify their presentation or discontinue their marketing on the Website at any time, without any obligation on OHSI to inform the Customer in advance.

 

Article 4: Prices

 

The prices for the sale of the Products on the Website, expressed in Euros, are those in force at the time of the Customer's order. These prices may be changed by OHSI at any time. Price changes will be communicated to the Customer before each order. The prices indicated on the Website are valid in the context of distance selling.

 

The prices for the sale of the Products on the Website do not include shipping costs, which are charged in addition to the price of the purchased Products. Shipping costs are displayed before the registration of the order by the Customer, depending on the delivery method chosen by the Customer.

 

The prices for the sale of the Products on the Website include the value added tax (VAT) applicable on the date of the order. Any change in the applicable VAT rate will be automatically applied to the price of the Products sold by OHSI on the Website.

 

The Customer may also benefit from special offers on certain Products during certain periods. These offers will be announced online on the Website and will be valid for the indicated period and always while stocks last. 

Article 5: Orders

 

Any order for a product offered on the Website implies consultation and express acceptance of these General Terms and Conditions, without, however, this acceptance being subject to a handwritten signature by the Customer.

 

The placing of an order on the Website is subject to strict compliance with the procedure described below. It is concretized online by a succession of different screens indicating the different phases that the Customer must pass through in order to confirm his order with OHSI.

 

The orders are placed online according to the order form on the website.

 

The Customer undertakes that the information provided to OHSI is complete, accurate and up to date. In case of incomplete or inaccurate information, Intemporelle reserves the right to simply cancel the order.

 

The order may be placed for a shipping address different from the billing address. OHSI reserves the right to refuse or cancel the order of any customer with whom it has a dispute regarding a previous order.

 

OHSI reserves the right to refuse or cancel an order if it believes that the customer is engaged in distribution or commercial activity with the products ordered, or for any other legitimate reason.

In application of Article L.134-2 of the Consumer Code, when an order involves an amount of 120 € or more, OHSI shall keep the document establishing the contract concluded between it and the Customer by electronic means for a period running from the conclusion of the contract to the date of delivery and for a period of 10 years from this date. The Customer may then access this document at any time by submitting a written request to "OHSI Customer Service 294 Rue Camille Jordan 69400 Gleizé", accompanied by proof of identity.

 

On the order form, the Customer must enter and confirm the identification and quantity of the Products ordered (the availability of which must be confirmed by OHSI, if applicable).

 

In view of OHSI's commitment to sell the Products only at retail and to private individuals as final customers, the maximum number of items of a reference is automatically limited to 5 per order, in accordance with the recommendations issued by the manufacturers.

 

The customer can freely fill his beauty basket, delete an item he no longer wishes to purchase, change the order quantities or add a product by clicking on the corresponding buttons.

 

The customer must then confirm the billing address, the delivery location and the delivery method, as well as the selected payment method: Credit Card, Paypal, Check, Loyalty Voucher or Bank Transfer. Before confirming his order, the customer is reminded of the information about the main characteristics and the price.

 

Once this information has been duly entered and confirmed, the customer will be asked to confirm his order by clicking on the "Payable Order" button.

 

As of this confirmation, the Customer is considered to have accepted these General Terms and Conditions as well as all the order data entered (in particular, price, volume, characteristics, quantities and delivery terms of the products offered for sale and ordered by the Customer).

 

With the confirmation of his order by the customer, the order becomes final and can no longer be canceled by the customer. The order form is forwarded directly to OHSI's online store. The customer will then be shown his order number.

 

OHSI will then confirm to the Customer by email the receipt of the order, reproducing all the information communicated by the Customer and all the information previously provided by OHSI.

 

OHSI will send a second email to the customer:

 

Either to confirm to him the processing of his order, which will then be prepared under the terms of Article 9, after the full payment of the order has been validly collected by OHSI under the terms of Article 8.2,

 

or to inform the Customer that his order has been cancelled due to an exceptional sell-out of one or more Products (see Article 9).

 

Article 6: Proof of orders

 

In general, it is expressly agreed that e-mails between the parties, as well as the automatic recording systems used on the Website, shall be considered as evidence, in particular with regard to the nature and date of the order.

 

Article 7: Right of withdrawal

 

Pursuant to Article L.121-21-8 of the French Consumer Code, the Customer has no right of withdrawal, as the opening of beauty products (cosmetics and make-up) renders these products unfit for any further marketing, and any cosmetic product that has been opened or damaged, or whose original packaging has been unsealed, will not be refunded, returned or exchanged for reasons of hygiene and health protection.

 

Subject to the exceptions set forth in Article L.121-21-8 of the Consumer Code, and in particular the exception set forth in the previous paragraph, the Customer shall have a period of fourteen days from the receipt of the Product to exercise its right of withdrawal, pursuant to Article L.121-21 of the Consumer Code. If the period of fourteen days expires on a Saturday, Sunday or holiday, it will be extended until the next working day.

 

The Customer may exercise its right of withdrawal by sending a clear letter expressing its clear intention to withdraw from the contract to the following address: Customer Service INTEMPORELLE 294 Rue Camille Jordan 69400 Gleizé, clearly and legibly indicating its contact details and the references of its order.

Or by e-mail to contact@ohsi.fr.

 

The customer must return the product(s) without undue delay and at the latest within fourteen days from the date of notification of his decision to withdraw from the contract to the following address: Retour INTEMPORELLE 294 Rue Camille Jordan 69400 Gleizé.

 

The products concerned must necessarily be returned by the customer complete, in perfect condition and in their original packaging, which will be placed in an empty carton to allow the re-marketing of these products. The Customer shall be liable only for the depreciation of the Product caused by manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product.

 

In order to facilitate the processing of returns, customers are strongly advised to legibly mark the original order number on their return and/or to include the return slip sent with the delivered products and signed by the recipient of the order.

 

OHSI reserves the right to refuse any return sent after the legal withdrawal period has expired.

 

OHSI will not accept packages addressed freight collect.

 

In order to avoid any challenge, customers wishing to exercise their right of withdrawal are strongly advised to return their products under similar conditions to the original shipment (Colissimo Suivi of POST or Chronopost), with a declared value equal to the price of the original order, and to keep all evidence of their shipment (package number) until full reimbursement of their order.

 

Pursuant to the provisions of Article L.121-21-4 of the Consumer Code, if the Customer validly exercises its right of withdrawal, Intemporelle undertakes to refund to it all sums paid, including the cost of delivery at standard cost, within fourteen days from the date on which the Customer has informed Intemporelle of its intention to withdraw from the contract, provided that Intemporelle has received the product or products back or that the Customer has provided proof of shipment of the product.

 

The refund will be made by the means of payment used for the original transaction, unless the Customer expressly agrees to another refund procedure; in any case, the Customer will not incur any costs as a result of this refund.

 

 

Article 8: Invoicing and payment

8.1 - Invoicing

 

An invoice will be issued for each order, which will be made available to the Customer in his personal area. Any complaint regarding the invoices must be communicated to Intemporelle by e-mail within 10 days of receipt of the invoices (section "Contact"). Otherwise, they will be considered accepted without reservation. The possible incomplete delivery of an order cannot justify the refusal to pay for the products delivered. Any dispute between the Customer and Intemporelle shall in no case be a ground for suspending the payment of the undisputed part of the invoice.

 

8.2 - Payments

 

The Buyer guarantees Intemporelle that he has the necessary authorizations to use the payment method chosen by him for the payment of his order.

 

The bank cards accepted on the Site are the following: Carte Bleue, Visa, American Express and Master Card.

 

8.2.1 - Electronic payment

 

The electronic payment is made after clicking on "Payment with CB, VISA or AMEX". The transaction is then carried out by the customer according to the security standards of banks. Thanks to the technical characteristics of the encryption software used on the website, the banking information transmitted by customers (bank card number and its expiration date) cannot be intercepted by third parties. For this reason, none of this information is transmitted or stored over the Internet. By submitting his bank details, the customer accepts in advance and unconditionally that Intemporelle will carry out the secure transaction. Therefore, the Customer authorizes in advance his bank to debit his account in view of the records or statements transmitted by Intemporelle, even if there are no invoices signed by hand by the Cardholder. Authorization to debit the customer's account is always granted for the amount of the order as invoiced by Intemporelle.

 

Online payment is made through a secure platform for bank payments and benefits from the secure SSL system. The customer accesses a secure server operating in SSL mode (128 bit) and certified by a certification authority.

 

The customer must provide his bank details by filling out the form online.

 

The bank authorization granted in relation to the customer's order allows Intemporelle to prepare the order in its warehouses. The payment for the order will be collected by Intemporelle when the order is complete and ready for shipment.

8.2.2 - Payment by loyalty check

 

Online payment with loyalty checks is made by entering the number of your loyalty check when paying for your purchases in your shopping cart.

 

8.2.3 - Fraud check through e-transactions. 

 

The information related to your order is subject to automated data processing for which e-transactions of Crédit Agricole is responsible. The purpose of this automated data processing is to define a level of analysis for a transaction and to combat credit card fraud. e-transactions and Intemporelle are the recipients of the data relating to the customer's order. The non-transmission of data related to the customer's order prevents the execution and analysis of the customer's transaction.

 

The occurrence of a payment default due to a fraudulent use of a credit card results in the inclusion of the Customer's data related to the order associated with this payment default in a file on payment incidents set up by e-transactions of Crédit Agricole. An irregular message or anomaly may also be the subject of specific treatment.

 

In accordance with the French Data Protection Act of January 6, 1978, the client has the right to access, rectify and oppose all his/her personal data at any time by sending a written request with proof of identity to the following address:

 

BNP PARIBAS

SNC - 76662042449 RCS Paris B 662 042 449

Registered office: 16 BD DES ITALIENS 75009 PARIS

 

8.2.4 - Payments by bank check and bank transfer

 

Since C.O.D. shipments are no longer insured by the Post Office since the beginning of 2014, if you wish to pay us by check, we will ship your package after receiving and cashing the check. The same applies to bank transfers.

 

8.2.5 - Accumulation of payment methods

 

The payment methods provided for in Articles 8.2.1 and 8.2.2 may be cumulated with each other.

 

Translated with www.DeepL.com/Translator (free version)

 

Article 9: Deliveries

 

The Products ordered in accordance with these General Terms and Conditions will be delivered to the delivery address indicated by the Customer when entering his order.

 

The customer can be delivered in France (excluding addresses in the armed forces), Corsica and Monaco.

 

Our packages are sent in France, Corsica and Monaco as Colissimo with tracking without signature, in Europe and overseas against signature.

We do not accept any complaint about the delivery itself if the package appears as delivered, since the computerized system of the Post Office is considered as proof.

 

In the event of an exceptional sell-out of one or more products of an order, Intemporelle will cancel the entire order or make a partial delivery. The Customer will be notified of this cancellation or partial delivery immediately by e-mail. Amounts corresponding to the amount of the order and paid by credit card will then not be debited or only partially debited from the Customer's account. Amounts paid with one or more loyalty checks will be refunded in the form of loyalty points to the customer's loyalty account to trigger the issuance of a new loyalty check in the same amount.

 

Intemporelle will also inform the Customer by email, within a reasonable period of time, of cases and events of force majeure that could disrupt the delivery process of the ordered product.

If, after the expiry of the delivery period indicated by Intemporelle, the ordered product has not been delivered for any reason other than force majeure (as defined below), the Customer must first instruct Intemporelle to make the delivery within a reasonable grace period. If Intemporelle does not comply within a reasonable grace period, the sale may be canceled at the request of the Customer by registered mail with return receipt requested or in writing on another durable medium to the following address: Customer Service Intemporelle 294 Rue Camille Jordan 69400 Gleizé.

 

The purchase contract will be considered cancelled upon receipt by Intemporelle of the letter from the Customer informing him of his decision, if the delivery has not been made between the sending and the receipt of this letter.

 

All amounts paid by the customer will then be refunded to the customer no later than 14 days after the date on which the customer exercised his right to receive the cancellation of his order.

 

 

Cash payments will be credited to the card that the Customer used to pay for his/her order. Amounts paid with one or more loyalty checks will be credited to the customer's loyalty account in the form of loyalty points to trigger the issuance of a new loyalty check in the same amount.

                                                 

Article 10: Receipt of the products and transfer of risk

 

At the moment the Customer or a third party designated by the Customer other than the carrier proposed by Intemporelle takes physical possession of the Products, the risk of loss or damage to the Products shall pass to the Customer. If the Customer engages a carrier other than the carrier proposed by Intemporelle to deliver the Product, the risk of loss or damage to the Product shall pass to the Customer upon delivery of the Product to the carrier. It is the responsibility of the Customer or, if different, the recipient of the package, to immediately verify the conformity and integrity of the products shipped upon receipt of the Product. In general, the reservations or findings on the delivery bill must be complete and accurate. In particular, they must accurately describe the damage and include the order number.

 

Article 11: Guarantees

 

The Customer is entitled to the legal guarantee for hidden defects resulting from articles 1641 to 1649 of the Civil Code and to the legal guarantee of conformity of articles L.211-4 and following of the Consumer Code.

 

 

In case of a conformity defect (product unsuitable for the use usually expected from a similar product, which does not correspond to the description given by Intemporelle or which does not have the characteristics announced by Intemporelle or agreed with the Customer) or a hidden product defect (hidden defect of the sold product that makes it unsuitable for the purpose, for which it is intended, or affects such use to such an extent that the Customer would not have purchased it or would have paid a lower price for it if he had known about it), and in compliance with the conditions established by law, the Customer may, within two years from the discovery of the defect (Article 1648 of the Civil Code) or from the delivery of the product (Article L. 211-12 of the Consumer Code).

 

 

In the event of a conformity defect, the customer has the choice between repairing the product or replacing it. However, if this choice leads to obviously disproportionate costs for Intemporelle, it may implement the modality not chosen. If the repair or replacement of the Product is not possible, the Customer may return the Product and be refunded the price of the Product or keep the Product and be refunded part of the price. The same right is available to him on the one hand, if the repair or replacement cannot be carried out within one month after his complaint, or on the other hand, if the repair or replacement is associated with significant inconvenience for him.

 

 

In case of a hidden defect in the sold item, the Customer may return the product and have the price refunded or keep it and have a part of the price refunded.

 

 

In the event of a refund, the amounts paid in cash will be credited to the card that the customer used to pay for his order, the amounts paid with one or more loyalty checks will be refunded in the form of loyalty points that will be credited to the customer's loyalty account to trigger the issuance of a new loyalty check for the same amount.

 

Article 12: Limitation of liability

 

Intemporelle undertakes to duly fulfill the obligations arising from the contract.

It (Intemporelle) may discharge itself from its liability, in whole or in part, by proving that the failure to perform or the improper performance of the contract is attributable either to the customer or to the unforeseeable and insurmountable action of a third party to the contract or to a case of force majeure.

 

 

Article 13: Intellectual and industrial property rights of which Intemporelle is the owner.

 

Intemporelle owns a license to use the Website, which remains its exclusive property, it (Intemporelle) has created and put online the web pages, images and script sources and the basic data that make up the Website. The customer is therefore prohibited from distributing or reproducing all or part of the website in any form.

 

 

Article 14 Disputes

 

Any dispute relating to the conclusion, interpretation, execution or breach of the contract between Intemporelle and the Customer, even in the case of a warranty claim or a plurality of defendants, shall, if no amicable settlement can be reached, fall under the jurisdiction of the courts of the place where the defendant resides or under the jurisdiction of the court of the place where the item was actually delivered. The relations between Intemporelle and the Customer are governed by French law.

 

Article 15: Information Technology and Freedoms (Law of January 6, 1978) and right to object to telephone advertising.

 

The personal data of the customer (surname, first name, function, e-mail and geographical address, telephone and fax numbers, bank information) are collected by Intemporelle for the purpose of proper management of orders, customer account, deliveries and invoices, in compliance with the provisions of the Law on Informatics and Freedoms No. 78-17 of January 6, 1978. The information that must be compulsorily registered by the customer in order to place an order is marked online with an asterisk. The customer has the right at any time to access, modify, correct and delete the personal information collected about him by Intemporelle.

 

To exercise this right, the Customer may choose to send an email to contact@ohsi.fr or a letter to the following address: Customer Service Intemporelle 294 Rue Camille Jordan 69400 Gleizé, enclosing a copy of his identity card.

 

These data are intended for Intemporelle and may be communicated to its service providers (companies in charge of the delivery of the ordered products, banking institution, subcontractors...).

 

Intemporelle stores this information on a data carrier for a period of 3 years after the order has been taken. In addition, Intemporelle may use the Customer's personal data to send him/her, if he/she has agreed, commercial offers that may be of interest to him/her. However, in accordance with the French Data Protection Act (Loi Informatique et Libertés), the Customer has the right to object to receiving unsolicited commercial communications by e-mail or SMS by ticking the box provided for this purpose online or by sending a letter to Intemporelle Customer Service 294 Rue Camille Jordan 69400 Gleizé.

 

The Customer shall be informed of his/her right to register in the list of objections to telephone advertising in order not to be the subject of commercial advertising by telephone.

 

Article 16: No waiver

 

The fact that Intemporelle refrains from requiring the fulfillment of any of the provisions of these General Terms and Conditions cannot be construed as a waiver of the subsequent invocation of this total or partial non-fulfillment.

 

Article 17: Validity of the General Terms and Conditions

 

If any provision of these General Terms and Conditions is declared invalid, in whole or in part, the remaining provisions and the other rights and obligations arising from these General Terms and Conditions shall remain unchanged and continue to apply.

 

Article 18: Accessibility of the General Conditions of Sale

 

The current version of the General Terms and Conditions of Sale of Intemporelle is permanently accessible online for the customer. To do so, he only has to click on the link "General Terms and Conditions of Sale".

 

The Client can also obtain this document by writing to contact@ohsi.fr.

 

Copyright and liability:

The contents of the website www.ohsi.fr may be reproduced and used only with express prior written permission. 

beyond individual and private consultation is prohibited.

Any unauthorized use of the website or any of its components will be considered a forgery and will be subject to the following laws and regulations 

and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Code de Propriété Intellectuelle.

 

Personal Information and Freedoms:

The information collected is processed electronically and is necessary for the management of the transaction and the smooth running of the ordering process on the website www.ohsi.fr. The recipient of the data is exclusively the website www.ohsi.fr.

In accordance with the "Informatics and Freedoms" law of January 6, 1978, as amended in 2004, you have a right of access and rectification of the information concerning you, which you can exercise by contacting contact@ohsi.fr

For legitimate reasons, you may also oppose the processing of data concerning you.

 

This website is registered with the Commission Nationale Informatique et Libertés (CNIL) under number 1815871 and complies with the provisions of Law 78-17 of January 6, 1978 on information technology, files and freedoms, as well as the standards issued by the CNIL and Regulation (EU) No. 2016/679 of April 27, 2016, called "RGPD", as of its entry into force on May 25, 2018.

 

This website is published by :

Intemporelle 

294 Rue Camille Jordan 69400 Gleizé.

Commercial register Villefranche A452420037

TVA NUMBER : FR39452420037

E-mail: contact@ohsi.fr

 

Hosting:

WIX.COM

I. General Information 

Cookie policies

(1) Pursuant to the provisions of Article 13 of the GDPR, we inform you below about the collection of personal data when using our website. Personal data is all information relating to your person, such as your name, address, e-mail addresses and user behavior.

 

(2) The controller within the meaning of Art. 4 para. 7 of the General Data Protection Regulation (GDPR) is

TIMELESS

294 rue Camille Jordan 

69400 GLEIZE

 

Such. : 0954305690

 

Web: www.ohsi.fr

Email: contact@ohsi.fr

(see legal notices).

 

(3) When you contact us by e-mail or via a contact form, we save the data that you communicate to us (your e-mail address, possibly your name and your telephone number) in order to answer your questions. The legal basis for data processing is our legitimate interest in responding to your request pursuant to Art. 6 para. 1, letter f of the GDPR. If your contact is aimed at concluding a contract, Article 6 para. 1 letter b GDPR serves as an additional legal basis for the processing of your data. We delete the data collected in this context as soon as their storage is no longer necessary, or limit their processing in the event of a legal retention obligation.

 

(4) If we use subcontractors for certain elements of our offer, or if we wish to use your data for advertising purposes, we will detail the respective processes below, also indicating the criteria used to determine the duration of conservation.

 

II. Your rights

(1) You have the following rights regarding your personal data:

–           _cc781905-5cde- 3194-bb3b-136bad5cf58d_access right,

–           _cc781905-5cde- 3194-bb3b-136bad5cf58d_right to rectification or erasure,

–           _cc781905-5cde- 3194-bb3b-136bad5cf58d_right to restriction of processing,

–           _cc781905-5cde- 3194-bb3b-136bad5cf58d_right to object to processing,

–           _cc781905-5cde- 3194-bb3b-136bad5cf58d_right to data portability.

 

(2) You also have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data.

You will find the competent supervisory authority for matters relating to data protection law at:

https://www.cnil.fr/fr/reglement-europeen-protection-donnees

 

III. Site hosting

(1) The hosting services we use for the purpose of operating this online service serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services , sending emails, security and maintenance services. 

 

(2) We, or our hosting provider, process master data, contact data, content data, contract data, usage data, metadata and communication data of customers, prospects and visitors of this online service, on the basis of our legitimate interest in providing an efficient and secure online service in accordance with Art. 6 para. 1 letter f GDPR in conjunction with Art. 28 GDPR (conclusion of a processor contract). 

 

IV. Visiting the website

(1) When using our website for purely informational purposes, i.e. without you registering or providing us with information in any way, we only collect personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary to display our website and to ensure its stability and security:

–           adresse IP

–           date et heure de Requirement

–           différence de fuseau horaire compared to PARIS  (GMT+1)

–           contenu de la demande (concrete page)

–           statut d'accès /HTTP code

–           volume de données transmises

–           site internet d' where is the request coming from

–           navigateur

–           système d'exploitation and its surface

–           langue et version du browser software.

We collect and store this data for a limited period of time due to our legitimate interest, in order to be able to initiate monitoring of personal data in the event of unlawful access or attempted access to our servers (art. 6 al. 1 letter f GDPR).

 

 

V. Use of cookies

(1) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files stored on your disk by the browser you are using and which transmit certain information to the site which created the cookie (in this case us). They serve to make the online offer more user-friendly and effective.

 

(2) We distinguish between the following types of cookies:

(a) essential cookies, without which the functioning of our website would be limited,

(b) functional cookies,

(c) performance cookies,

(d) advertising cookies and

(e) “social media” cookies for website analytics and marketing.

 

The use of optional cookies is based on your consent (Art. 6 para. 1 letter a GDPR).

 

In the articles below and the following table we describe in detail the optional cookies used on this website:

 

(a) Essential Cookies

These cookies are necessary for the operation of the website and cannot be deactivated in your system. They are generally only used in response to actions you take that amount to a request for services, such as configuring your privacy settings, logging in or filling in forms. You can configure your browser to block these cookies or receive an alert, but some parts of the site will then not work.

 

(b) Functional cookies

These cookies allow the website to provide enhanced functionality and personalization. They may be used by us or by third-party providers whose services have been added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

 

(c) Performance Cookies

These cookies allow us to count visits and traffic sources so that we can measure and improve navigation on our site. They allow us to know which pages are the most consulted and which are the least and also to see how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you visited our site.

 

(d) Advertising cookies

These cookies may be set by our partner advertisers through our site. They can be used by companies to build a profile based on your interests and display targeted advertisements from other sites. They do not directly store personal data, but are created in such a way as to identify your browser and the terminal with which you access the Internet. If you do not allow these cookies, the advertising you will receive will be less targeted.

 

(e) "Social media" cookies

These cookies are created by a number of social networks that we use on the site so that you can share our content with your friends and on your networks. These cookies are able to follow your browser to other websites and create a profile of your interests. This may affect the content and messages displayed by other sites. If you do not allow these cookies, you may not be able to use or see these sharing tools.

 

VI. Use of Google Analytics

(1) This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses “cookies”. The information relating to your browsing on this website and collected using cookies is generally transmitted and saved on a Google server in the EU. On behalf of the operator of this website, Google uses this information to evaluate your use of the website, to compile reports on website activities and to provide the website operator with other services in connection with use. of the website and the Internet.

 

(2) The IP address transmitted by your browser as part of Google Analytics will not be associated with other data collected by Google.

 

(3) You can also change the use of cookies by setting your browser software or changing the cookie settings.

 

(4) This website uses Google Analytics with the extension “anonymizelp”. IP addresses are therefore processed in a truncated manner, making it possible to exclude any connection with the identity of individuals. If the data collected about you contains a personal reference, this is immediately excluded and the personal data is deleted without delay.

 

(5) In exceptional cases, in which the full IP address is transmitted to a Google server in the USA, where it will be abbreviated, Google has undertaken to observe the principles of the EU-State Privacy Shield -United.

 

(6) We use Google Analytics to analyze the use of our website and thus to be able to improve it regularly. Using the statistics obtained in this way, we can optimize our offer and make it more interesting for you as a user. The legal basis for the use of Google Analytics is Art. 6 para. 1 letter a GDPR.

 

(7) Information from third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.

General privacy information: https://policies.google.com/privacy?hl=de&gl=de#infocollect

VII. Facebook, Custom Audiences and Facebook Marketing Service

(1) Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or by Meta Platforms Inc., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is used to analyze, optimize and operate our online offering.

 

(2) Facebook is certified under the "Privacy Shield" data protection agreement and thus guarantees compliance with European data protection law (https://www.privacyshield.gov/participant?id= a2zt0000000GnywAAC&status=Active).

 

(3) Using the Facebook pixel, Facebook is able to define persons who have visited our online offer as a target group for the insertion of advertisements (so-called "Facebook Ads"). We use the Facebook pixel in order to display our Facebook advertisements only to users who may be interested in our online offer or who have certain characteristics (e.g. interest in certain topics or products, determined on the basis of sites viewed) that we pass on to Facebook (referred to as “Custom Audiences”). The Facebook pixel also allows us to ensure that our Facebook advertisements correspond to the potential interests of users and are not considered to be disturbing. The Facebook pixel further measures the effectiveness of Facebook ads for statistical and market research purposes, as we can see whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

 

(4) The Facebook pixel is integrated by Facebook after your consent and may store a cookie, i.e. a small text file, on your device. When you subsequently log in to Facebook or view Facebook while logged in, your visit to our online offer is marked in your profile. The data collected about you is anonymous to us, so we cannot deduce the identity of the user. However, this data is stored and processed by Facebook so that an association with the respective user profile is possible. They can thus be used by Facebook as well as for our own market research and for advertising purposes. If we need to transmit data to Facebook as part of the pixel for reconciliation purposes, this data is first encrypted locally on the browser and then sent to Facebook via a secure connection (https). This is done solely for the purpose of reconciliation with similarly encrypted data by Facebook. The legal basis for the use of the Facebook pixel is Art. 6 para. 1 letter a GDPR.

 

(5) Data processing by Facebook is carried out within the framework of Facebook's data usage policy. Therefore, general information on the display of Facebook ads can be found in Facebook's data usage policy: https://www.facebook.com/policy.php. More specific information and details about the Facebook pixel and how it works can be found on Facebook's help pages: https://www.facebook.com/business/help/651294705016616.

 

(6) You can also change the use of cookies by setting your browser software or changing the cookie settings. In order to define the types of advertisements displayed by Facebook, you can consult the corresponding Facebook page and follow the instructions regarding the settings for usage-based advertisements: https://www.facebook.com/settings?tab=ads. The settings are saved platform-independent, i.e. they are supported by all devices, such as desktop computer or mobile devices.

 

 VIII. Google Maps integration

(1) We use Google Maps on this site. This allows us to display interactive maps directly on the site and allows you to use this convenient mapping feature. These are integrated into the "extended mode of data protection", i.e. no data concerning you as a user will be transmitted to Google if you do not consult the maps. Only when you give your consent and access the maps will the data mentioned in paragraph 2 be transmitted. We have no influence on this data transfer.

 

(2) By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned in point IV of this declaration are also transmitted. This is whether you have a Google user account with which you are logged in or not. If you are logged into Google, your information will be directly associated with your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google saves your data as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation takes place in particular (including for users who are not logged in) in order to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, which you must exercise by contacting Google. The legal basis for the use of Google Maps is Art. 6 para. 1 letter a GDPR.

 

(3) Information from third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.

Further information on the purpose and scope of data collection and processing by the provider can be found in the provider's privacy policy. There you will also find further information about your rights and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy.

 

IX. Using Google Tag Manager

(1) We use Google Tag Manager on our site.

 

(2) With the help of the Google Tag Manager, we can integrate various codes and services in an orderly and simplified manner on our site. The Google Tag Manager implements the tags (tags) or "activates" the embedded tags. When a beacon is activated, Google may possibly process the information (also personal data).

Google Tag Manager processes the following personal data in particular:

Online tagging (including cookie tagging)

IP adress

 

(3) For more information about Google Tag Manager, please visit the following sites:

https://www.google.de/tagmanager/use-policy.html 

and

https://www.google.com/intl/fr/policies/privacy/index.html 

in the “Information we collect through our services” section.

 

(4) We have also concluded a processing contract with Google for order processing for the use of Google Tag Manager. Google processes your data on our behalf in order to activate stored beacons and display services on our website. Google may transfer this information to third parties if required to do so by law or if third parties process this data on behalf of Google. The legal basis for the use of Google Tag Manager is Art. 6 para. 1 letter a GDPR.

 

(5) If you have deactivated certain tracking services (e.g. by refusing a cookie), the deactivation applies to all relevant tracking tags that are integrated by Google Tag Manager.

 

(6) We use Google Tag Manager with the aim of integrating various services in a simple and clear way. In addition, the Google Tag Manager optimizes the loading times of the various services.

 

(7) You can also change the use of cookies by setting your browser software or changing the cookie settings.

 

(8) Information from third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.

 

X.Newsletter

(1) Newsletters are sent via "MailChimp", a newsletter distribution platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE # 5000, Atlanta, GA 30308, USA.

The e-mail addresses of our newsletter recipients, as well as their other data described in this statement, are stored on MailChimp's servers in the United States. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, according to its own information, MailChimp may use this data to optimize or improve its own services, e.g. for the technical optimization of the dispatch and presentation of the newsletter or for commercial purposes to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to contact them or to pass them on to third parties.

The legal basis for sending the newsletter and the analysis is your consent in accordance with Art. 6 (1) (a) GDPR.

We trust the reliability and security of MailChimp's IT system and data. MailChimp is certified in compliance with the EU-US data protection agreement "Privacy Shield" and therefore undertakes to comply with European data protection requirements. In addition, we have entered into a “Data Processing Agreement” with MailChimp. This is a contract in which MailChimp undertakes to protect the data of our users, to process it on our behalf in accordance with the privacy policy and in particular not to pass it on to third parties. You can view MailChimp's privacy policy at https://mailchimp.com/legal/privacy/.

 

(2) We use the double opt-in procedure for registering for our newsletter. This means that after you have registered, we will send you an email to the specified email address asking you to confirm that you wish to receive our newsletter. In addition, we save your IP address and date/time at the time of registration and at the time of confirmation. The purpose of this method is to prove your registration and to be able, if necessary, to clarify a possible misuse of your personal data.

 

(3) The only mandatory information for sending the newsletter is your e-mail address.

 

(4) You can revoke your consent to the sending of the newsletter and the analysis at any time and unsubscribe from the newsletter. You can revoke your consent by clicking on the link in each newsletter e-mail or by sending a message to the contact details given in the legal notice.

 

(5) We would like to point out that we evaluate your user behavior when sending the newsletter. For this evaluation, the e-mails sent contain so-called web beacons or tracking pixels, which represent single-pixel image files stored on our website. For the evaluations, we associate the data mentioned under point II and the web beacons with your e-mail address and an individual identifier. Using the data collected in this way, we generate a user profile in order to tailor the newsletter to your individual interests. For this, we record when you read our newsletter and which links in the newsletter you click on in order to derive your personal interests.

For technical reasons, this information may be assigned to the newsletter recipients. However, it is neither our goal nor that of MailChimp to observe individual users. Rather, we use these evaluations to recognize the reading habits of our users and to adapt our content to them, or to send different content according to the interests of our users.

 

(6) You can object to this tracking at any time by clicking on the separate link in each e-mail or by informing us by any other means of contact. The information is saved as long as you are subscribed to the newsletter. After unsubscribing, we save the data only for statistical purposes and anonymously. Such tracking is also not possible if you have disabled the display of images by default in your e-mail program. In this case, the newsletter will not be displayed in full and you may not be able to use all of its functions. If you display the images manually, the tracking mentioned above takes place.

 

XI. Online presence on social networks

We are present on social networks in order to inform users who are active there of our services and, if they are interested, to communicate directly via these platforms. We are currently present on the following networks:

Facebook

instagram

 

To view our social media channels, visitors to our website must use an external link. On our website, we do not use plugins or other interfaces that networks offer for integrating offers into websites.

We have no influence on the collection of data by social networks and their use. We do not know the extent, location or duration of storage. We also do not know to what extent the networks comply with existing deletion obligations or what use they make of the data in terms of ratings and associations made, or to whom the data is passed on. We therefore expressly point out that user data (eg personal information, IP address) is stored by network operators in accordance with their data usage guidelines and used for commercial purposes.

We process the data of users of social networks insofar as they contact us and communicate with us, for example, via comments or instant messages. 

The legal basis for the processing of user data is Art. 6 para. 1 letter b GDPR.

 

a)      Facebook/Instagram

You can access the Facebook and Instagram social networks via external links on our website. All functions of the social network are offered by Meta Platforms Inc., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. Channels are only accessible via an external link.

If you are logged in to Facebook or Instagram with your own profile and view our channel, Facebook can associate your visit to the logged-in profile. If you do not want your personal account to be associated with your IP address, please log out of Facebook or Instagram before visiting our website.

 

For further information on the processing of your data, please see Facebook's data usage policy: https://www.facebook.com/privacy/explanation and our "Facebook fanpage" data policy.

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XII. Processing of your data in the context of automated decision-making / profiling

(1) In principle, you have the right not to be subject to a decision based exclusively on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. These decisions must in particular not be based on special categories of personal data according to Art. 9 para. 1 GDPR. We do not use any such decision-making process in connection with our website and associated data processing.

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